Refund
Policy

Last updated: October 14, 2026

Homicide Unit cases are digital. Once you open a case file, you've seen the case, so whether you can get a refund depends on whether you've started it.

Unopened cases. If you haven't opened the case file, you can get a full refund within 7 days of purchase. No questions asked.

Opened cases. Once you open a case file and the 72-hour clock starts, the sale is final.

Technical problems. If a problem on our end stops you from finishing a case and we can't fix it, we'll refund you in full, even if you've opened it.

Accidental or duplicate purchases. If you bought the same case twice or bought one by mistake, we'll refund it in full.

Pre-orders. You can cancel a pre-order, such as The Walk Home, any time before launch day and get back what you paid. After launch, you have 7 days to request a refund as long as you haven't opened it.

EU and UK customers. If you live in the EU or UK, you have 14 days from purchase to cancel. At checkout, you'll be asked to agree to get immediate access to the case. Once you open it, you can no longer cancel.

How to ask for a refund. Email support@homicideunit.com from the address on your account and include your username and the case name. We'll reply within 2 business days. Refunds go back to your original payment method, and your bank may take 5 to 10 business days to show the refund.